botstore Zendesk - List Tickets to Excel


Instead of spending precious time and resources on repetitive, manual tasks, let Automate go to work and streamline your IT and business processes with robotic process automation. With the help of Automate we can take over manual steps which greatly reduces the repetitive activities and improves the quality and consistency of the work. The top processes being Automated are reports generation, file movement, data import and export, and scheduling batch processing.

Zendesk Bot – Close Tickets from Excel INPUT is based in the Zendesk v2 REST API. It executes a tickets.json API request in order to create in Zendesk the tickets the specification provided in the Excel INPUT file provided with this Bot. You will be able to choose the status of the closed tickets. Possible values pending, solved, or closed. If Blank will be updated as solved.

 

This task is compatible with:

  • Automate Ultimate V11.2 and greater
  • Automate Plus V11.2 and greater
  • Automate Desktop V11.2 and greater

Automate Bots are the result of our experience training and implementing Automation initiatives for our customers. All the configurations are maintained by HelpSystems Professional Services. If you need our help to configure a bot, please complete the form here.

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